Before last weekend came, Maybank2u decided to unveil their latest website facelift. Unlike their last major Maybank2u website redesign launch, it didn’t go to well this time.
The wrath of social media
There was an article I read online and I couldn’t agree more that social media has made users more impatient. The moment we didn’t like something, it’s shared on social media. And this was no different.
After I found out from a friend about the new redesign; from Facebook, I was curious what the new new (yes, that was intended) Maybank2u website looked like.
I was shocked.
In no particular order, this was what ran through my mind on 1st impression:
- Wow…everything’s big.
- The menu is huge.
- Wait…is that an arrow pointing right?
- What the?! The website scrolls horizontally?!
- How do I login to my Maybank2u online now? Where’d the login button go?
Honestly speaking, I wasn’t too happy with this new facelift. And it was an even worst experience because the website had problems loading initially.
As well as, last weekend was the end of month; salaries go in, credit cards need to be paid, money needs to be transferred…you get the idea. Add the website loading issues and that, users voiced their wrath on social media.
Damage was done and Maybank2u’s team needed to act fast in handling the issue. Thankfully, they could and did revert back to the good ol website with an apology on the first banner image.
However, here’s something a little funny to me. I wonder how many general users really know the term; responsive design. Though I hope thanks to Maybank2u’s banner, everyone will finally be able to tell the difference between responsive design and being mobile accessible.
Unfortunately, what humoured me didn’t stop there. When I saw the banner which indicated Maybank2u aims to deliver a better user experience in this latest facelift, I was asking myself; did they really test the user experience?
You must be using Browser X for the best experience
By the way, dear Maybank2u team. When you mentioned to upgrade your browser, did you mean to say your website will no longer support Internet Explorer 7?
Oh, someone’s going to get a hurt real bad..
The hype of going viral is still being pushed in Malaysia and isn’t slowing so far. That said, I cringe when I hear a company say “we do viral videos” without mention of a success story to back it up; at least even a failed experiment.
The gutsy lady who fought off snatch thieves
But once in a while, we do get honest creators of viral campaigns who correct the misconceptions which may have risen. One such case was the video of a lady who fought back snatch thieves Muay Thai style.
According to the replies from the Malaysian Crime Awareness Campaign indicated above, its purpose for producing the video was to remind the public about being aware of your surroundings despite having parked your cars within your home compound.
On the other hand, without having to read too much between the lines, they were also indirectly saying the video may have been to promote their self-defense workshops.
And in terms viral success, the campaign definitely covered ground online with:
- Facebook shares exceeding 4,000
- Likes reaching 1,000
- Comment exchanges exceeding 300
As for the media, possibly without knowing the source, have begun spinning this into a real life “another lady was robbed” segment. Some of which even thought it was headline material and it deserved a mention on their front page.
Always 2 sides to a coin
Is one of the life philosophies I believe. People will always have opposite views and you could see it in this viral campaign.
The people who shared the video may have felt empowered by the woman having beat up her attackers. In the comments, however, people were more focused on how the video was fake, with some believing it communicated the message to act upon attackers than being more aware (which was the main goal).
Well, I suppose this shows we’re really only human.