TMNet Should Be Fined 500-Million and NOT 50-Million

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network-cableIf you would’ve noticed our Internet connection here was greatly affected once again. Never was there a time when the Internet was so great and commendable from every user of this Internet Service Provider (ISP). So much so, I decided to write to the Editor at The Star.

From a common; Malaysian Internet user of TMNet Streamyx, I’d like this to be published in The Star to bring awareness and possibly, remind the directors how little, the 50-million fine (http://tinyurl.com/bb6bab) they once paid.

With access to social networks; Facebook, or social marketing tools; Twitter, this local ISP is still arrogant and continues to belittle these quick viral platforms. They have had ignored the throngs of blogs publishing how bad is their Internet service including their customer service. Plus, there’s even a dedicated forum topic in Low Yat itself with complaints amounting over 70,000!

Need I not say more to be honest, we are the laughing stock in Asia (if not the world) because of the arrogance governing this Internet Service Provider (ISP). One person whom I quote  commented on Singapore’s proficiency in the matter to resolve a similar international cable:

“First of all, let me just say I’ve recently moved back to Malaysia after living in Singapore the last 8 years, and before that in America. And I am just disgusted by the way Streamyx is run , their call centre and this bull$hit they’ve been feeding us about the international link providing issues. I do recall while in Singapore international cables going down, but repairs were speedy and traffic rerouted during these periods.”

pltan (http://tinyurl.com/bw6ana)

Now, picture an expatriate say, “I love Malaysia. I want to live
here.” Soon to find out our Internet service here lacks and probably disappoints or frustrates them whenever they’re behind the computer wanting to get in touch with their friends back home via e-mail, Facebook or worst; video conference!

Already, the many Internet users are screaming over the top of their voices (like myself) about how the Internet is flooded by hindering Streamyx experiences. A search on Google for Streamyx complaints would pull up more than 10,000 hits.

Thus, I’d like to end by saying, TMNet SHOULD be FINED 500-million and NOT ONLY 50-million for their short comings.

They’ve been awarded the Fibre To The Home (FTTH) project. But can we (users) even believe in their quality of service anymore?

Just because you may be the only ISP governing our telephone lines does not place you in any position to mislead the Malaysia users. Worst, misuse government funding to not improve the Internet experience but your own.

So, buck up and stop humiliating Malaysia already. She’s great as a country.

6 thoughts on “TMNet Should Be Fined 500-Million and NOT 50-Million”

  6. If you talk about justification, we have solid proof that tmnut is a monopoly in the malaysian telecommunication industry for internet broadband …… and that there are many dissatisfied customers with their services. So i don’t think it is so unreasonable for the public to hold a class action law suit against such a company that is arragont and so inefficient at the expense of the public …..

    But we probably won’t win because consumers are treated like crap in Malaysia. The corporate companies have better rights then we do :/ and our courts are so and so …. so i don’t think we will get anywhere.

    Also Malaysian style which resembles that of a penguin. We all look at another and see which penguin is the first to take the dive to check whether there are any predators lurking in the water ……

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