Statement by P1 on CTOS Referencing and Service Termination

Statement by P1 on CTOS Referencing and Service Termination 2

Packet  One  Networks  (Malaysia)  Sdn  Bhd  (“P1”)  recently  observed  an  increase  of  past customers experiencing inconvenience due to CTOS referencing and queries regarding Service Termination status due to understanding gaps of our termination process and terms and conditions of services.

We urge all valued P1 customers to come forward and approach us if they have been reference with CTOS by P1 or would like to verify their status of P1 service termination. P1 customers can utilize the following channels made available for easy reporting of their case for immediate investigation.

Online Support Form Visit our website @

Select “Customer Care” followed by “Online Support”

Online Service Chat
P1 Centres P@ddock – Selangor

Packet One Networks (Malaysia) Sdn Bhd, Packet Hub, Level G, 159, Jalan

Templer, 46050, Petaling Jaya, Selangor, Malaysia.

Operating Hours:
– 9 a.m. – 6 p.m. (Mon to Fri)
– 9 a.m. – 1 p.m. (Saturday)
– Closed on Sunday and Public Holidays

P1TSTOP – Penang

Blk G-21-1,2 & 3, Bay Avenue, Lorong Bayan Indah Satu, 11900, Penang, Malaysia.

Operating Hours:
– 9 a.m. – 6 p.m. (Mon to Fri)
– Closed on Saturday, Sunday and Public Holidays

P1TSTOP – Johor Bahru

43A, Jln Molek 1/29, 81100 Taman Molek, Johor Bahru, Johor, Malaysia.

Operating Hours:
– 9 a.m. – 6 p.m. (Mon to Fri)
– Closed on Saturday, Sunday and Public Holiday

We apologies to our past valued customers who have experienced difficulty in clarifying and clearing the status of their subscription and have experienced difficulty as a result of being referenced with CTOS, but wish to assure all effected customers that we are intensifying our efforts to achieve fair resolution for such cases swiftly when raised to us via the channels listed above.

Thank you for your patience and support. For more information on CTOS and termination process from P1, please visit

How do people know if they are referenced in CTOS?

By conducting a CTOS Self Check, consumers will be able to see if CTOS are listed as a trade referee on them. If CTOS are listed as a trade referee, they may then contact CTOS to see if it is listed by P1 or other entities.

They may conduct a CTOS Self Check in any of the following manner:

  • Via Smart Phone – Download CTOS application from iTunes or Google Play and follow the instructions within accordingly.
  • Via Online- Logon to Complete the online registration form and send MyKad copy to CTOS for authentication.
  • Walk-in to CTOS office with your MyKad.

Make It a Triple To Go Please

Everyone has their cravings, coffee with triple shots or even a Ramly burger triple patty. Oh, now that sounds so good I’m having a sudden hunger pang for burger. T_T

And what would top my Ramly burger pang, would be a triple Nutella spread on bread. Yes, you read it right. Three slices of bread with a smooth layer of Nutella on each side of it. Oh, that would hit the spot for me during tea time. *drool*

And besides the oh-so-good Nutella sandwich, P1 has introduced a triple quota ToGo promotion aimed at the mobile warriors with a higher demand to keep playing with no limits while on the move.

Yes siree, Bob! Back in 2010, I was the lucky few given a chance to take the Lenovo V360 laptop with Wimax support around the town. During that time, I didn’t have a mobile data plan so I even stopped at the road side, just to Google for the location I had to be at for my meeting!

Now, don’t you worry about the ToGo™ modem size. It’s slimmer than my triple slice Nutella sandwich and even lighter than your triple patty Ramly burger.

In addition, quota has been boosted 3.75x for you to keep playing while on the move and you may find their comparison one of the most affordable and value-for-money mobile internet plans right now.

So begone, while I keep eating my triple slice sandwich of Nutella.