Business Clients Gone Insane

You’re in a meeting and you’re discussing the changes needed made to the current project. Your breathing becomes heavy and your heart is pounding furiously like it just wants to pop out and hit your client with its arteries. It all comes to an end when your faces starts to develop pimples in just a couple of hours.

This building pressure between yourself and the clients always happen when some things are not under control. There might be several methods to control a situation like this from a decent polite manner to a no holding back and give your client a heart attack way. But first, when are the times clients would become considered insane?

• When they want a new template.
• When they request for they saw on TV.
• When they expect you to be the designer who designed their competitors website.
• When they comment that your work doesn’t take very long.
• When they pause for a very long time. (these are pretty scary)
• When they expect you to finish before the requested timeline.
• When they think your company always works every single day.

Those are some of the symptoms to look out if you think you’ve got an insane client. There isn’t a client psychologist to help you so there are only business methods to handle insane clients while keeping your sanity in check.

• Draw a line in the contract for the amount of changes avalaible.
• Remind the client how much of the amount has been used.
• Explain to the client that anymore request is breaching the amount signed upon.
• Tell the client that the extra work to be made is going to cost half of the entire project. (Nah, I’m just kidding but you get the idea.)

As much as the client could always say that because they’re paying for it they’re right, this isn’t the time when the customer is always right. I’d definetely not say he/she is right because as much as I respect her business, they too should return the respect.

That is why in the contract, ALWAYS remember to include the amount of changes allowed that could be judged by yourself or your company. Clients who can’t respect your working principles are more often to become insane and infect you at the same time.

What’s worse, losing one insane client or providing only 50% of your effort to other clients who’ve treated you better. Isn’t this bias? I won’t deny that it is but it’s because unhealthy business affects not only the company but everyone’s morale.

I’d rather maintain a healthy business with happy and satisfied clients along with an energetic and friendly team.

Comments

Have something to say? Leave a comment