Statement by P1 on CTOS Referencing and Service Termination

Packet  One  Networks  (Malaysia)  Sdn  Bhd  (“P1”)  recently  observed  an  increase  of  past customers experiencing inconvenience due to CTOS referencing and queries regarding Service Termination status due to understanding gaps of our termination process and terms and conditions of services.

We urge all valued P1 customers to come forward and approach us if they have been reference with CTOS by P1 or would like to verify their status of P1 service termination. P1 customers can utilize the following channels made available for easy reporting of their case for immediate investigation.

Online Support Form Visit our website @

Select “Customer Care” followed by “Online Support”

Online Service Chat
P1 Centres P@ddock – Selangor

Packet One Networks (Malaysia) Sdn Bhd, Packet Hub, Level G, 159, Jalan

Templer, 46050, Petaling Jaya, Selangor, Malaysia.

Operating Hours:
– 9 a.m. – 6 p.m. (Mon to Fri)
– 9 a.m. – 1 p.m. (Saturday)
– Closed on Sunday and Public Holidays

P1TSTOP – Penang

Blk G-21-1,2 & 3, Bay Avenue, Lorong Bayan Indah Satu, 11900, Penang, Malaysia.

Operating Hours:
– 9 a.m. – 6 p.m. (Mon to Fri)
– Closed on Saturday, Sunday and Public Holidays

P1TSTOP – Johor Bahru

43A, Jln Molek 1/29, 81100 Taman Molek, Johor Bahru, Johor, Malaysia.

Operating Hours:
– 9 a.m. – 6 p.m. (Mon to Fri)
– Closed on Saturday, Sunday and Public Holiday

We apologies to our past valued customers who have experienced difficulty in clarifying and clearing the status of their subscription and have experienced difficulty as a result of being referenced with CTOS, but wish to assure all effected customers that we are intensifying our efforts to achieve fair resolution for such cases swiftly when raised to us via the channels listed above.

Thank you for your patience and support. For more information on CTOS and termination process from P1, please visit

How do people know if they are referenced in CTOS?

By conducting a CTOS Self Check, consumers will be able to see if CTOS are listed as a trade referee on them. If CTOS are listed as a trade referee, they may then contact CTOS to see if it is listed by P1 or other entities.

They may conduct a CTOS Self Check in any of the following manner:

  • Via Smart Phone – Download CTOS application from iTunes or Google Play and follow the instructions within accordingly.
  • Via Online- Logon to Complete the online registration form and send MyKad copy to CTOS for authentication.
  • Walk-in to CTOS office with your MyKad.


Have something to say? Leave a comment

4 Responses to “Statement by P1 on CTOS Referencing and Service Termination”

  1. Response #1 by P1Buddy on January 8th, 2014

    Thanks Danny! 🙂

  2. Response #2 by dannyfoo on January 8th, 2014

    You’re welcome. 🙂

  3. Response #3 by Nazzarie Naufal Mohammad on June 6th, 2014

    Need My Bill Statement to make a full payment.tq

  4. Response #4 by dannyfoo on June 6th, 2014

    Hey Nazzarie, you may want to try reaching P1 on their P1Cares Facebook page –

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