Statement by P1 on CTOS Referencing and Service Termination

Packet  One  Networks  (Malaysia)  Sdn  Bhd  (“P1”)  recently  observed  an  increase  of  past customers experiencing inconvenience due to CTOS referencing and queries regarding Service Termination status due to understanding gaps of our termination process and terms and conditions of services.

We urge all valued P1 customers to come forward and approach us if they have been reference with CTOS by P1 or would like to verify their status of P1 service termination. P1 customers can utilize the following channels made available for easy reporting of their case for immediate investigation.

Online Support Form Visit our website @ www.p1.com.my

Select “Customer Care” followed by “Online Support”

Online Service Chat
P1 Centres P@ddock – Selangor

Packet One Networks (Malaysia) Sdn Bhd, Packet Hub, Level G, 159, Jalan

Templer, 46050, Petaling Jaya, Selangor, Malaysia.

Operating Hours:
– 9 a.m. – 6 p.m. (Mon to Fri)
– 9 a.m. – 1 p.m. (Saturday)
– Closed on Sunday and Public Holidays

P1TSTOP – Penang

Blk G-21-1,2 & 3, Bay Avenue, Lorong Bayan Indah Satu, 11900, Penang, Malaysia.

Operating Hours:
– 9 a.m. – 6 p.m. (Mon to Fri)
– Closed on Saturday, Sunday and Public Holidays

P1TSTOP – Johor Bahru

43A, Jln Molek 1/29, 81100 Taman Molek, Johor Bahru, Johor, Malaysia.

Operating Hours:
– 9 a.m. – 6 p.m. (Mon to Fri)
– Closed on Saturday, Sunday and Public Holiday

We apologies to our past valued customers who have experienced difficulty in clarifying and clearing the status of their subscription and have experienced difficulty as a result of being referenced with CTOS, but wish to assure all effected customers that we are intensifying our efforts to achieve fair resolution for such cases swiftly when raised to us via the channels listed above.

Thank you for your patience and support. For more information on CTOS and termination process from P1, please visit www.p1.com.my.

How do people know if they are referenced in CTOS?

By conducting a CTOS Self Check, consumers will be able to see if CTOS are listed as a trade referee on them. If CTOS are listed as a trade referee, they may then contact CTOS to see if it is listed by P1 or other entities.

They may conduct a CTOS Self Check in any of the following manner:

  • Via Smart Phone – Download CTOS application from iTunes or Google Play and follow the instructions within accordingly.
  • Via Online- Logon to http://ctosid.ctos.com.my. Complete the online registration form and send MyKad copy to CTOS for authentication.
  • Walk-in to CTOS office with your MyKad.

The new Maybank2u website redesign stumbles

Before last weekend came, Maybank2u decided to unveil their latest website facelift. Unlike their last major Maybank2u website redesign launch, it didn’t go to well this time.

The wrath of social media

There was an article I read online and I couldn’t agree more that social media has made users more impatient. The moment we didn’t like something, it’s shared on social media. And this was no different.

After I found out from a friend about the new redesign; from Facebook, I was curious what the new new (yes, that was intended) Maybank2u website looked like.

I was shocked.

The new new Maybank2u website redesign
The new new Maybank2u website redesign

In no particular order, this was what ran through my mind on 1st impression:

  1. Wow…everything’s big.
  2. The menu is huge.
  3. Wait…is that an arrow pointing right?
  4. What the?! The website scrolls horizontally?!
  5. How do I login to my Maybank2u online now? Where’d the login button go?

Honestly speaking, I wasn’t too happy with this new facelift. And it was an even worst experience because the website had problems loading initially.

As well as, last weekend was the end of month; salaries go in, credit cards need to be paid, money needs to be transferred…you get the idea. Add the website loading issues and that, users voiced their wrath on social media.

Frenzy in Facebook
Frenzy in Facebook

Damage was done and Maybank2u’s team needed to act fast in handling the issue. Thankfully, they could and did revert back to the good ol website with an apology on the first banner image.

We're sorry
We’re sorry

However, here’s something a little funny to me. I wonder how many general users really know the term; responsive design. Though I hope thanks to Maybank2u’s banner, everyone will finally be able to tell the difference between responsive design and being mobile accessible.

Unfortunately, what humoured me didn’t stop there. When I saw the banner which indicated Maybank2u aims to deliver a better user experience in this latest facelift, I was asking myself; did they really test the user experience?

You must be using Browser X for the best experience

By the way, dear Maybank2u team. When you mentioned to upgrade your browser, did you mean to say your website will no longer support Internet Explorer 7?

Internet Explorer 7 FTW
Internet Explorer 7 FTW

Oh, someone’s going to get a hurt real bad..