Statement by P1 on CTOS Referencing and Service Termination
Packet One Networks (Malaysia) Sdn Bhd (“P1”) recently observed an increase of past customers experiencing inconvenience due to CTOS referencing and queries regarding Service Termination status due to understanding gaps of our termination process and terms and conditions of services.
We urge all valued P1 customers to come forward and approach us if they have been reference with CTOS by P1 or would like to verify their status of P1 service termination. P1 customers can utilize the following channels made available for easy reporting of their case for immediate investigation.
|Online Support Form||Visit our website @ www.p1.com.my
Select “Customer Care” followed by “Online Support”
|Online Service Chat|
|P1 Centres||P@ddock – Selangor
Packet One Networks (Malaysia) Sdn Bhd, Packet Hub, Level G, 159, Jalan
Templer, 46050, Petaling Jaya, Selangor, Malaysia.
|P1TSTOP – Penang
Blk G-21-1,2 & 3, Bay Avenue, Lorong Bayan Indah Satu, 11900, Penang, Malaysia.
|P1TSTOP – Johor Bahru
43A, Jln Molek 1/29, 81100 Taman Molek, Johor Bahru, Johor, Malaysia.
We apologies to our past valued customers who have experienced difficulty in clarifying and clearing the status of their subscription and have experienced difficulty as a result of being referenced with CTOS, but wish to assure all effected customers that we are intensifying our efforts to achieve fair resolution for such cases swiftly when raised to us via the channels listed above.
Thank you for your patience and support. For more information on CTOS and termination process from P1, please visit www.p1.com.my.
How do people know if they are referenced in CTOS?
By conducting a CTOS Self Check, consumers will be able to see if CTOS are listed as a trade referee on them. If CTOS are listed as a trade referee, they may then contact CTOS to see if it is listed by P1 or other entities.
They may conduct a CTOS Self Check in any of the following manner:
- Via Smart Phone – Download CTOS application from iTunes or Google Play and follow the instructions within accordingly.
- Via Online- Logon to http://ctosid.ctos.com.my. Complete the online registration form and send MyKad copy to CTOS for authentication.
- Walk-in to CTOS office with your MyKad.
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