Client Designer Discrimination

A friend of mine related an unhealthy working experience he had with a client and he’s thankfully granted me this opportunity to share his story here. The story I’m about to tell you describes the unpredictable and sometimes unproffessional action a client does.

My friend provided his services of helping a client design a brochue and booklet. The relationship acquired in this early phase was smooth sailing and the contract was signed even. After the work was done, the client reviewed it and was very happy with the results so all payment was cleared up between the two. But here comes the unpredictable thing the client did.

The client requested that he be paid back a quarter of the amount paid for the project. The reason for this wasn’t because he was unhappy with the work but it was because he found out my friend is a freelance designer who is still a student.

Yes, the client wanted part of the pay back because he felt my friend was dishonest in not informing him that he’s still studying. I’m not sure if that’s just an excuse given but if I were in my friend’s shoes, I’d be thinking that the client thought he could get away with a cheaper price just because I’m a student.

My friend isn’t wrong for not telling the client that he’s still studying since the client never really enquired about my friend’s personal life. However, I’d just like to advise anyone that if a client asks you about your career or social status, just be honest with them. If the requested price by the client later isn’t to your expectations, politely reject and maybe suggest someone else who suits their budget.
Anyway, what do you think of this client designer discrimination requesting part of the payment back because he learnt that the designer is still a student?

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