Nuffnang Needs to Reword Their Emails

I recently received an official email from Vivian, who’s in Nuffnang’s blogger relations department. It was a real surprise receiving an email from Nuffnang so I thought it could be some extraordinary thing which was gonna be offered.

However, little did I know the contents of the email made me very frustrated and instantly disappointed with Vivian. The harsh reply and screenshot of my blog I had sent back to her was due to an assumption and misunderstanding when I read the email once.

In the first paragraph of the email, it wrote:

My name is Vivian from Nuffnang. I hereby to inform you that one of the advertisers: Digi is running a campaign on your blog (dannyfoo.com/blog) and it is a Large Rectangle ads unit. However, when I checked out your blog and I do not see our Nuffnang ads there.

The phrase in bold made me rocket jump over the wall and made me want to shoot rockets back at Vivian. I even questioned her authority and proof on when did the mentioned Nuffnang advertisement became unavailable on my blog. Because ever since I joined Nuffnang, I had its advertisement always running.

A couple of minutes later did I realize from checking all the Nuffnang preview sizes, there was in fact the unavailable ad unit she mentioned. It was the Large Rectangle unit with the size of 336 x 280 (the one below) which I actually didn’t have.

I apologized to her right after learning my mistake. However, I think for future emails such as this. The introductory paragraph shouldn’t mention; “I do not see our Nuffnang ads…”

This phrase is very easily misinterpreted and as a strong supporter of Nuffnang, it automaitcally triggered the disappointment in me. It’s kind of like if you’ve been a loyal fan and suddenly someone accuses you, you’d jump the gun before looking at it calmly.

Therefore, if you’re reading this Vivian or whoever from Nuffnang, please don’t use such a phrase in your emails anymore. Unless of course, the involved bloggers really doesn’t have any Nuffnang ads.

Probably a simpler and more direct phrase like…

I noticed you don’t have our Large Rectangle ad unit (link to ad preview) on your blog at the moment.

…would give the email reader less space for a misunderstanding. Nonetheless, I’ve admitted my error and I hope to see the DiGi ad on my blog soon.

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