I have to first say I’m no usability guru like Jakob Nielsen. But I can say I’d be a proud apprentice derived from the teachings of Steve Krugg. Both are names mentionable in usability while one’s more known but that’s not the point here. The point is that we all know a user friendly website creates happy visitors thus converting them to be happy customers.
Aren’t you tired of having to dig through dirt to get to the information you’re looking for? Or don’t you find reading the content on the grand looking tourism website just difficult because of the background or the non-contrasting text? The worst scenario, basking in joy with the pot of gold at the end of the rainbow but not having a way back. Well, we know all about that.
One of the items freelance designers aren’t armed with is a contract or an agreement that should be signed by the designer and the client. As much as the printed material isn’t all legal without a certified seal but the signature on the paper strictly certifies its officiality and authorization by both parties. This paper can’t rush the deposit or payment remainder from the client to you unless you sue them – which I don’t think you’d want to do.
However, this paper signed on can be your shining armor against some legal actions a client might take on you. For instance; if the client wanted to slap you with a legal suit for not offering what you say then your documentation of the list of items both parties have considered is in the agreement. Don’t get it? Well, legal agreements aren’t made for easy reading.