Learn to Make Your Website User Friendly

I have to first say I’m no usability guru like Jakob Nielsen. But I can say I’d be a proud apprentice derived from the teachings of Steve Krugg. Both are names mentionable in usability while one’s more known but that’s not the point here. The point is that we all know a user friendly website creates happy visitors thus converting them to be happy customers.

Aren’t you tired of having to dig through dirt to get to the information you’re looking for? Or don’t you find reading the content on the grand looking tourism website just difficult because of the background or the non-contrasting text? The worst scenario, basking in joy with the pot of gold at the end of the rainbow but not having a way back. Well, we know all about that.

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Cover Your Bases or Be Legally Slapped

One of the items freelance designers aren’t armed with is a contract or an agreement that should be signed by the designer and the client. As much as the printed material isn’t all legal without a certified seal but the signature on the paper strictly certifies its officiality and authorization by both parties. This paper can’t rush the deposit or payment remainder from the client to you unless you sue them – which I don’t think you’d want to do.

However, this paper signed on can be your shining armor against some legal actions a client might take on you. For instance; if the client wanted to slap you with a legal suit for not offering what you say then your documentation of the list of items both parties have considered is in the agreement. Don’t get it? Well, legal agreements aren’t made for easy reading.

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Wrong Way to Display a Company Policy

This is the first time I’ve seen any website literally doing something so wrong that it’s just plain funny. It might not be hilarious to most Internet users but for a website standards designer or developer to see this, you’d be saying “Which moron in this world would actually display a company policy using a dropdown function?!”

It’s humiliating to know this website is Malaysia based and there are just too many smart-a** people who think as long it gets the job done it should be fine. If the owner of that website so happens to find this, please just place the policy content at the bottom of that form.

The dropdown menu isn’t an iFrame property for crying out loud. This is sometimes what happens when you get someone who tells you they can do everything for you but it’s done the wrong way.

Spend some money and hire a proper professional people.

Top 10 Questions You Ask Your Clients Before a Project

Other than “How are you?” and “Would you like to join me for lunch?”, what are the top 10 questions you would ask your clients before a project begins? Getting the right information for a client’s project is crucial to its success and building a better business relationship with your client. Asking relevant but ineffective questions will waste time and worst scenario, annoy your client.

I’ve not found our real top 10 but I think we’re getting very near it. In 10 questions, we learn about our clients background, their behaviour, their customers and the requirements for the project. Aren’t you curious what we ask our clients?

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The User, The Expectation, and The Control

Starring as the user we have world reknown Bob, and co-starring along his side are the expectation and the control. Bob plays your average Internet user browsing a website and would like to fulfill the task of finding the location of an office and visit the office. The expectation and the control are weird characters who can work together to help Bob but sometimes find themselves arguing who is right and who should lead Bob.

View the image below before you continue reading this entry.

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