Before last weekend came, Maybank2u decided to unveil their latest website facelift. Unlike their last major Maybank2u website redesign launch, it didn’t go to well this time.
The wrath of social media
There was an article I read online and I couldn’t agree more that social media has made users more impatient. The moment we didn’t like something, it’s shared on social media. And this was no different.
After I found out from a friend about the new redesign; from Facebook, I was curious what the new new (yes, that was intended) Maybank2u website looked like.
I was shocked.
In no particular order, this was what ran through my mind on 1st impression:
- Wow…everything’s big.
- The menu is huge.
- Wait…is that an arrow pointing right?
- What the?! The website scrolls horizontally?!
- How do I login to my Maybank2u online now? Where’d the login button go?
Honestly speaking, I wasn’t too happy with this new facelift. And it was an even worst experience because the website had problems loading initially.
As well as, last weekend was the end of month; salaries go in, credit cards need to be paid, money needs to be transferred…you get the idea. Add the website loading issues and that, users voiced their wrath on social media.
Damage was done and Maybank2u’s team needed to act fast in handling the issue. Thankfully, they could and did revert back to the good ol website with an apology on the first banner image.
However, here’s something a little funny to me. I wonder how many general users really know the term; responsive design. Though I hope thanks to Maybank2u’s banner, everyone will finally be able to tell the difference between responsive design and being mobile accessible.
Unfortunately, what humoured me didn’t stop there. When I saw the banner which indicated Maybank2u aims to deliver a better user experience in this latest facelift, I was asking myself; did they really test the user experience?
You must be using Browser X for the best experience
By the way, dear Maybank2u team. When you mentioned to upgrade your browser, did you mean to say your website will no longer support Internet Explorer 7?
Oh, someone’s going to get a hurt real bad..
MYNIC is on a roll at the moment; aggressively promoting our local top level domains (TLDs) like .MY and .COM.MY registrations. One of the recent marketing promotions they’ve launched is the iChoose campaign to persuade Malaysia bloggers to register a local domain name.
I liked their simple approach of presentation and they were heading the right direction with the quick domain name checker. However, I felt the “STMP” was pushing it a little.
Blogging tips for the masses
They’ve a section on the website with few articles written. I personally found the layout a little difficult for scanning content of the full length articles because of the unnatural arrangement of the panels.
I felt my eyes going all over the place with text being here and there.
This was something I didn’t expect to see on their campaign website. But anyway, if it was a feature I would request is to please please please please please revamp the user experience of your domain management system.
Cash prize giveaway
They’re running a lucky draw contest with a RM10,000 cash prize as the one grand prize. The mechanics of the contest is you must register a local top level domain name and write a blog entry with the following keywords; blogger, mynic and iChoose.my.
It’s unclear from the terms and conditions whether you may register any local top level domain names. This means other than .MY, .COM.MY and .ORG.MY, you may also register .NET.MY and NAME.MY.
Personally, I’m not a fan of lucky draw type contests and to be honest, I still find the price range for local top level domain names pricey. Especially if it’s for personal use.