TGV Cinemas Website Biggest Weaknesses

Tanjong Golden Village (TGV) cinemas as long as I can remember was one of the first modern cinema theatres I visited – after Rex and Ruby. And in this millennium, online ticket booking is a must for most ticket oriented business. The power of convenience, time saving and escape from the odours of the masses in queue for a small added fee.

Right now, consumer experiences (or, user experience) online is the defining factor from a confirmed sale or abandoned sale. Well, if the TGV management or web team does pick this up. Here are the biggest weaknesses I picked up:

No website address redirection

Did you know, if you accessed tgv.com.my without the www into the browser address bar, your customers are left hanging or facing a dead end? Well, now you know.

And yes, if your frequent customers are less than 30 years old, they’d know they can access a website without the www prefix. They are the Gen-Y group after all.

Seat reservation and Online seat booking is confusing

And, misleading. Have a look at this screenshot for a moment.

I’d understand the management is doing its best to curb users who book online and don’t attend, but it’s either the illustration has to be improved or there should be another solution to curb the problem. But, this wasn’t the reason I didn’t want to pay you online for my tickets.

Single seat gap restriction is good

But, not smart enough. I’d say if management saw a drop in online booking, I’d pinpoint the problem to the new system setup when selecting seats.

The message reads:

You can not select new seats that leave single seat gap.

The green seats in the image are what I selected. Clearly, the system is not smart enough to detect I selected the center row and I do NOT have a choice to leave a single seat gap at the side (not like I’m anti-social and want to leave a gap between the guy on the right).

Then, when I looked onto the right I noticed a user managed to select a single seat gap in the row. It’s either he selected 4 seats or someone selected 2 seats on the right before he could select 2 seats in the center row.

Ultimately, the system is not smart enough.

Well, if you know the management in TGV (especially one who pays attention to online media), ask him/her to read this and get their web solutions provider to improve the user experience for TGV. Otherwise, start working with Simpleet Solutions.

Press Release: Adobe Introduces Acrobat.com Presentations

KUALA LUMPUR, MALAYSIA – May 28, 2009– Adobe Systems Incorporated (Nasdaq:ADBE) today announced the preview release of Acrobat.com Presentations, available for free sign-up as a public beta on Adobe Labs. Acrobat.com Presentations extends the Acrobat.com vision of enabling a better way for people to work together on the Web by providing a rich, engaging presentation application built on the Adobe® Flash® Platform.

Acrobat.com Presentations builds on the Acrobat.com set of hosted services, including Adobe Buzzword® and Adobe ConnectNow, by making it easy for virtually anyone to create professional-looking presentations online.

The application includes built-in tools and layouts for adding visually appealing elements, such as pre-defined color sets, intelligent image placement and graphic tools for creating diagrams and adding effects. Users can enhance their presentations with visual special effects, slide transitions and embedded videos that can be accessed by anyone with Adobe Flash Player, which is installed on 98 percent of Internet-connected desktops worldwide.

Acrobat.com Presentations lets people work together on a presentation, all contributing at the same time or separately, regardless of where they are located. Now, there is no need to search for the latest version or combine multiple copies in order to capture everyone’s changes. With simultaneous editing capabilities, no one is locked out of the presentation while others are making changes.

The application also makes it easy to see who has access to the presentation, who is viewing, who is editing and which slide each person is editing. Because the presentation lives online, people can access the latest version from any Internet-connected computer and deliver the presentation from anywhere online via ConnectNow or offline by exporting to PDF.

Quote:

Erik Larson, director of marketing and product management, Adobe’s Business Productivity Business Unit

• “By adding Acrobat.com Presentations to our existing set of hosted services, our customers will be able to extend the experience of creating and collaborating on documents into the visual world of presentations. Buzzword has helped people – from office workers and creative professionals to educators and students – express and share their ideas, and we are excited to see what our customers will do as they work together using Acrobat.com Presentations.”